• Lime offers an in-app guide on safe scooting practices.
• Helmets are strongly encouraged by Lime and the City. 
• A discount for wearing a helmet on your ride - verified through the Lime app.
  

• Download the Lime app for iPhone or Android.
• Locate an available scooter or bike through the app or find one parked around the city.
• Scan the 6-digit QR code on the handlebar with your phone's camera or enter it manually.
• Start your ride!
  

• Lime app will charge $1 to unlock and $0.45 per minute (subject to change during the pilot).
• Buy minutes in advance and save 60-75%!  Lime offers monthly subscriptions and bundles for a discounted rate - visit Lime and download the app for more information.
• Lime Access users that qualify (users of SNAP, WIC, Medicaid, Subsidized Housing) receive discounted rate (subject to change): $0.75 to unlock and $0.01 per minute. You can also sign up without needing a smartphone. Signup Here: https://www.li.me/why/community/lime-access
• Earn free transit and lime rides (trips of at least 15 minutes or ¼ mile) when you use Lime to get to or from transit. King County and Lime have partnered to use the Transit GO Ticket app for these rewards.

• Scooters: 15 mph
• Bikes: 20 mph
  

• Service area map is in the Lime App – Includes rides to and from Seattle.
• Interurban trail and other designated bike lanes when present
• No riding on roads 35 mph or above.
• No riding inside parks, except on designated trails. 
• No riding in designated zones like public facilities, school yards, and private property. 
  

• Bike racks.
• Curb/landscape strip next to sidewalks (out of the pedestrian path and upright).
• Preferred scooter/bikeshare parking zones (marked by “P” in Lime App).
  

• Sidewalks or pedestrian access and public seating areas.
• ADA access ramps and other facilities.
• Traffic lanes, Fire lanes, bus lanes, bike lanes, or trails.
• Highway overpasses or bridges
• Stay away from fire hydrants and building fire access points and bus shelters or waiting areas.
• On private property without permission.
  

Lime is managing all operations including device deployment, maintenance, recovery/rebalancing, and responses to community issues (including inappropriately parked devices).

Report issues to Lime at:

1-888-546-3345  (call or text)
or
Support@li.me  (email)

Contacting Lime directly is the quickest way for a response and resolution.  Lime may follow-up with specific questions.