Can I make a wastewater bill payment over the phone?
Yes. You have 24-hour automated access to enter your credit or debit card information over the phone by calling 1-866-488-9292. You can also visit the Utility Payment Options page for more ways to manage your wastewater bill.
Can I make my payment online?
Yes, you can make a one-time payment with a credit card, debit card, or eCheck using Paystation. Payments can take up to three business days to process.
Is there a limit to the amount I can pay online?
Bill payments made using a Visa or Mastercard online are limited to $600.00. There is a $3.50 convenience charge added to each transaction.
Can I check my account balance online?
No. If you have questions about your account please call 206-546-2494 or email wwcustomerservice@shorelinewa.gov.
How do I sign up for a new account or make changes to my account?
For new accounts and account changes, please call 206-546-2494 or email wwcustomerservice@shorelinewa.gov.
Is my wastewater bill based on my water usage?
No. Shoreline Wastewater Utility charges a flat rate of $29.78 per month to all residential customers.
What is the charge from King County ?
$58.28 of your 2025 monthly wastewater bill goes to King County for treatment costs.
For questions regarding this fee call King County at 206-296-1450 or email capchargeescrow@kingcounty.gov.
How do I apply for a low income discount?
Visit the Utility Payment Options page for information about the wastewater low income assistance program.
Are there other financial assistance options available?
Visit the Utility Payment Options page for organizations and phone numbers that provide utility assistance.
