How do I report a problem, concern or need to the City's Customer Response Team?
The City of Shoreline Customer Response Team is available to receive requests 24 hours a day at (206) 801-2700.
Issues may also be submitted through SeeClickFix, either online or via the SeeClickFix smartphone app. Issues submitted through SeeClickFix will be reviewed during regular City business hours.
I'm going to be digging on my property. What do I need to know about underground utility lines and pipes?
To request underground utilities be located/marked, call 811. This is a free service for citizens. If calling 811 does not work, dial (800) 424-5555
There appears to be a water leak of some sort in the City right-of-way. Who do I call?
Call the City of Shoreline Customer Response Team at (206) 801-2700.
What can I do about a rat problem?
The City of Shoreline does not have a program for rat control. Read How to get rid of rats published by Seattle-King County Public Health; however, if you are having problems with rats please DO NOT call Seattle King County Public Health. You may call Customer Response Team at (206) 801-2260, but we do not provide pest control service.
What can I do about raccoons or other wild animals?
The City of Shoreline does not provide trapping services. If you would like a list of trappers visit the Washington State Trappers Association's website. For information regarding other wildlife, please call the Washington State Department of Fish & Wildlife at (425) 775-1311.
Where can I dispose of household hazardous waste?
For disposal and recycling of household hazardous waste, call the Household Hazards Line at (206) 296-4692, Monday - Friday, except holidays, 9:00 a.m. to 4:30 p.m. Visit Local Hazardous Waste Management Program (http://www.hazwastehelp.org) for more information.
Where can I go to rent a Parks Department field or facility?
Where do I go to pay a parking ticket or change my court date?
You can pay a parking ticket or change your court date at Shoreline Division of King County District Court, at 18050 Meridian Avenue N in Shoreline. The hours are 8:30 a.m. to 4:30 p.m. Monday through Friday. At the District Court you can obtain passports and passport information; file small claims, anti-harassment and domestic violence cases; get a name change; and pay traffic citations. Although you cannot obtain a marriage license at the District Court, (you will have to go to the Superior Court in downtown Seattle) you can have a marriage ceremony performed. For driving directions or more information, contact the court at (206) 205- 9200.
Who do I contact regarding dog/cat complaints?
Complaints should be directed to King County Animal Control at (206) 296-PETS (7387) regarding any animal concerns such as: a dead dog or cat in the road, a barking dog, lost or stolen pets, or animals running loose. They can also answer questions about pet licensing. Pet licenses are also available through the Shoreline City Clerk's Office, Shoreline City Hall, 17500 Midvale Avenue N, (206) 801-2230.