How do I report a problem, concern or need to the City's Customer Response Team?
The City of Shoreline has personnel on standby 24/7 for emergency issues not requiring Police, Fire or Medical response.
Phone: (206) 801-2700
During normal business hours a representative will speak with you immediately. In the evening or on the weekend, you will be connected to a live person at a call center who will assist you and call City staff, if necessary, for a response. Standby staff will make the final determination on if an immediate response is necessary or if it is an issue than can wait until normal business hours.
Issues may also be submitted through SeeClickFix, either online or via the SeeClickFix smartphone app. Issues submitted through SeeClickFix will be reviewed during regular City business hours.
I'm going to be digging on my property. What do I need to know about underground utility lines and pipes?
State law requires that underground utilities be located/marked before you dig. To request location/marking of underground utilities, call 811. This is a free service for citizens. If calling 811 does not work, dial (800) 424-5555
There appears to be a water leak of some sort in the City right-of-way. Who do I call?
For water leaks in zip code 98155, contact North City Water District at (206) 362-8100.
For leaks in zip codes 98177 and 98133, contact Seattle Public Utilities at (206) 386-1800.
If you do not know the zip code for the location of the water leak, call the City of Shoreline Customer Response Team at (206) 801-2700.
What can I do about a rat problem?
The City of Shoreline does not have a program for rat control. Read How to get rid of rats published by Seattle-King County Public Health; however, if you are having problems with rats please DO NOT call Seattle King County Public Health. You may call Customer Response Team at (206) 801-2260, but we do not provide pest control service.
What can I do about raccoons or other wild animals?
The City of Shoreline does not provide trapping services. If you would like a list of trappers visit the Washington State Trappers Association's website. For information regarding other wildlife, please call the Washington State Department of Fish & Wildlife at (425) 775-1311.
Where can I dispose of household hazardous waste?
For disposal and recycling of household hazardous waste, call the Household Hazards Line at (206) 296-4692, Monday - Friday, except holidays, 9:00 a.m. to 4:30 p.m. Visit Local Hazardous Waste Management Program (http://www.hazwastehelp.org) for more information.
Where can I go to rent a Parks Department field or facility?
Where do I go to pay a parking ticket or change my court date?
King County District Court - Shoreline Division
18050 Meridian Avenue N
Shoreline, WA 98133
Phone: (206) 205- 9200
Hours: 8:30 a.m. - 4:30 p.m. Monday through Friday
You can pay a parking ticket or change your court date at Shoreline Division of King County District Court, at 18050 Meridian Avenue N in Shoreline.
At the District Court you can obtain passports and passport information; file small claims, anti-harassment and domestic violence cases; get a name change; and pay traffic citations. Although you cannot obtain a marriage license at the District Court, (you will have to go to the Superior Court in downtown Seattle) you can have a marriage ceremony performed. For driving directions or more information, contact the court at (206) 205- 9200.
Who do I contact regarding dog/cat complaints?
Complaints should be directed to King County Animal Control at (206) 296-PETS (7387) regarding any animal concerns such as: a dead dog or cat in the road, a barking dog, lost or stolen pets, or animals running loose. They can also answer questions about pet licensing. Pet licenses are also available through the Shoreline City Clerk's Office, Shoreline City Hall, 17500 Midvale Avenue N, (206) 801-2230.