Resident Satisfaction

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2018 Resident Satisfaction Survey

Every two years, the City conducts a resident satisfaction survey to measure satisfaction with City services and maintenance, public safety, transportation, quality of life, and other areas in Shoreline. During the month of June, ETC Institute will send surveys to approximately 3,500 households in Shoreline. We encourage everyone that receives a survey to complete it. Results are reviewed carefully and help to inform decisions around City programs and services. 

Approximately two weeks after ETC sends the surveys out they will phone individuals that have not returned the survey and encourage them to either return the survey or complete it over the phone. Individuals receiving the survey will also have the option of completing the survey online. Only residents who have received the survey via mail will be able to take the survey online. They will verify their address at the end of the survey. This is to ensure the validity of the random sample.

Survey results will be made available in September. 

For more information, contact Communications Program Manager Eric Bratton at (206) 801-2217,

Previous Years Survey Results

2016 Citizen Satisfaction Survey
2014 Citizen Satisfaction Survey
2012 Citizen Satisfaction Survey
2010 Citizen Satisfaction Survey
2008 Citizen Satisfaction Survey
2006 Citizen Satisfaction Survey
2004 Citizen Satisfaction Survey