Submit a Compliment or a Complaint

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Ensuring the safety of people in Shoreline is our top priority. We aim to do this in a respectful manner based on our core values of leadership, integrity, service, and teamwork. Every employee is expected to provide the best customer service by working with you to address your concerns.

In that spirit, we ask you to let us know how we are doing. We want to know when you are happy with our service and when we miss the mark. If you would like to file a complaint or a compliment about an officer, you can do so with the King County Sheriff’s Office. (The City of Shoreline contracts with the King County Sheriff’s Office for police services. Shoreline Police Officers are King County Sheriff Deputies.)

What complaints will the King County Sheriff's Office investigate?
The Sheriff's Office investigates allegations of employee misconduct and alleged violations of policy, procedure, or law. 

Complaints about the validity of a traffic citation or criminal arrest should be heard by the courts. We will be happy to direct you to the appropriate court. 

How do I file a complaint?
You may file a complaint in person, by phone, by email, or by mail. A form is available at each Sheriff's Office location and on the King County Sheriff's Office web site

Who will investigate my complaint? 
The Internal Investigation Unit will assign an investigator and give you his or her number. You can call this person if you have questions or concerns.

What happens after I file a complaint?
The investigator will ask you to give a statement in person or by telephone. In most cases, the statement will be recorded.

You may be asked if you know the name of the employee(s) involved. You may also be asked:

  • to describe what happened;
  • to provide the names of potential witnesses;
  • to allow us to photograph any injuries or property damage; and
  • to consent to the release of medical records that are associated with your complaint.

How long will the investigation take?
We try to complete every investigation within thirty days of receiving the complaint. If we cannot do so, we will notify you.

How will I learn the results?
When IIU completes the investigation, we will send you a letter explaining the results. We will also notify the accused employee of the outcome.

If the IIU finds that the factual evidence supports your complaint, the Sheriff’s Office may discipline the employee or employees. The Office of Law Enforcement Oversight (OLEO) reviews all internal investigations and certifies the results based in a finding that the investigation was thorough and complete. You may contact OLEO directly at (206) 263-8870 or via email at oleo@kingcounty.gov.