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Currents - A complete archive of the City's newsletter.

Changes to 2700 number: Even better 24/7 service

Post Date:01/29/2019 9:59 am

Beginning February 4, the City will be using an answering service for non-business hours calls to the City’s general purpose line – (206) 801-2700. If it is an urgent call that needs an immediate response, City staff, either from the City’s Customer Response Team or the Public Works Maintenance Team, will respond within 90 minutes.

Almost since incorporation, the City’s three-person Customer Response Team has rotated through standby in three-week cycles providing 24/7 response to Shoreline residents and businesses. Moving forward, City staff from both the Customer Response Team and the Public Works Maintenance Team will share the responsibility for responding to urgent after-hours calls. There will now be a 12-week rotation staffed by 12 people from these two teams.

Historically, if you called 2700 after hours, you would be sent to a voicemail. Whichever Customer Response Team representative was on standby would listen to the message and return the call and/or respond if it was urgent. Now when you call, you will be connected to a live person at a call center who will assist you and call City staff, if necessary, for a response. Standby staff will make the final determination on if a response is necessary or if it is something that can wait until normal business hours.

Whether it’s a downed tree in the right-of-way; flooding; downed wires; a road failure; or something else needing urgent attention, call (206) 801-2700 – 24 hours a day/7 days a week.

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