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Currents - A complete archive of the City's newsletter.

Resident Satisfaction Survey

Post Date:10/16/2018 3:02 pm

Shoreline residents continue to give their community high marks according to the results of the most recent Resident Satisfaction Survey. Ninety-two percent of residents rate Shoreline as an excellent or good place to live. Residents also expressed high levels of satisfaction with City parks and recreation programs and facilities (83%), the overall quality of police services (77%), and overall quality of services provided by the City (69%).

The area where residents felt the City should place the most emphasis over the next two years was the overall response to prescription drug abuse and addiction issues, such as opioid addictions. Other issues that residents felt should receive more emphasis were the overall quality of human services; the overall travel time for trips on Shoreline streets; and the overall effectiveness of the City’s code enforcement program.

The City conducts a random sample survey every other year to measure satisfaction with services and to help determine community priorities. ETC Institute, a professional research company that works with local governments across the country, sent surveys to 3,500 Shoreline households asking residents for their opinions on topics such as maintenance, public safety, customer service, and quality of life. More than 1,000 households returned the surveys. Other key findings:

  • 79% of residents are satisfied with the overall image of the City.
  • 66% trust the City to spend their tax dollars responsibly.
  • 62% say the City is moving in the right direction. 17% say the City is not moving in the right direction, and 21% don’t know.

The availability and condition of sidewalks continue to receive some of the lowest satisfaction ratings in the survey. Less than half of respondents said they were satisfied with the availability of sidewalks on major streets and routes, and even fewer were satisfied with the availability of sidewalks in their neighborhoods.

To see the full survey results, visit

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